NO RETURNS OR REFUNDS POLICY

Opening Hours

Mon – Fri 9am – 4pm

Contact Us

078 944 6227

Email

scentsationz4130@gmail.com

Terms Conditions

Last Updated: 30 March 2025

Welcome to Sensationz ("we," "us," or "our"). These Terms and Conditions govern your use of our website [sensationz.co.za] and all purchases made through it. By accessing or shopping on our site, you agree to comply with these terms. If you disagree, please refrain from using our website.

1. General Terms

  • You must be at least 18 years old (or the legal age in your jurisdiction) to purchase from us.

  • Prices, promotions, and product availability are subject to change without notice.

  • We reserve the right to refuse service, cancel orders, or limit quantities at our discretion (e.g., suspected fraud).

2. Order Acceptance & Payment

  • Your order is an offer to purchase, which we accept only upon shipment.

  • We may request additional verification (e.g., ID or billing info) before processing.

  • Accepted payment methods: Credit/debit cards, PayPal, Apple Pay, etc.

  • You agree to provide accurate billing details; orders with incorrect info may be canceled.

3. Shipping & Delivery

  • Shipping costs and estimated delivery times are displayed at checkout.

  • Risk of loss/damage transfers to you upon delivery.

  • Delays due to carriers, customs, or unforeseen events (e.g., weather) are not our responsibility.

4. Returns & Refunds

  • See our Refund & Returns Policy for details.

  • Refunds are issued to the original payment method within 5–7 business days.

5. Intellectual Property

  • All content (logos, text, images, etc.) is owned by Sensationz and protected by copyright.

  • Unauthorized use (e.g., reselling, copying, or counterfeiting our products) is strictly prohibited.

6. User Conduct

You agree not to:
❌ Use our site for illegal purposes or fraud.
❌ Submit false information, spam, or harmful code (e.g., viruses).
❌ Scrape data or misuse bots without permission.

7. Disclaimers & Limitation of Liability

  • Our website is provided "as is"—we don’t guarantee uninterrupted or error-free service.

  • Sensationz is not liable for:

    • Indirect damages (e.g., lost profits).

    • Third-party actions (e.g., shipping delays, payment processor errors).

    • Allergies or reactions to fragrances (patch tests recommended).

8. Indemnification

You agree to compensate and defend Sensationz against claims arising from:

  • Your breach of these terms.

  • Misuse of our products or website.

9. Governing Law & Disputes

  • These terms are governed by the laws of [Your Country/State].

  • Disputes will be resolved through negotiation, mediation, or small claims court (if applicable).

  • Class-action waivers and jury trial waivers apply where permitted.

10. Changes to Terms

We may update these terms periodically. Continued use of the site after changes constitutes acceptance.

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